I — along with others — have often wondered “What does it mean to be a VP at a company?” Others have felt the sentiment “That VP is doing director-level work. They are ineffective at their responsibilities.” That last one is especially concerning. But there’s also an oft-missed component of being a great VP. The roleContinue reading "Being a VP. Moving from doing to transforming"
Product Usage Data Strategy (A Nerd’s View)
“We have data gaps preventing us from knowing what our customers are doing. We have some manual workarounds, but we are flying pretty blind.” I hear this all the time. I’ve dealt with it at every startup I’ve ever worked and almost every one I’ve consulted with. In this post, I want to share theContinue reading "Product Usage Data Strategy (A Nerd’s View)"
Evaluating Your (Nonexistent) Tech Stack
I recently gave a webinar and a follow-up question was "We've had CS for a while but now need to take a closer eye at our tech stack. We have a CRM, no one dedicated to CS Ops, and no CSM tool. What do we do?" Clean Slate - That's often a great spot to beContinue reading "Evaluating Your (Nonexistent) Tech Stack"
Proficient CS Ops Begins With Clear Ownership Responsibilities
Fresh eyes: help to see things anew. Sometimes when we are so close to something, we cannot see it for what it is. Or we get so into the details that we can miss what's important: what does CS Ops actually and and what are their responsibilities? We can't see the forest from the tr—IContinue reading "Proficient CS Ops Begins With Clear Ownership Responsibilities"
Friday Recap Emails. Alternative Title: Demonstrating Your Effectiveness to Your Boss
I've followed the practice of sending my boss a weekly recap email every Friday since 2016. I still do it because it is so valuable. Sending your boss a weekly snapshot does many things for you: Status updates help your boss know your progress — curtails micro-management as your boss knows your projects and statusContinue reading "Friday Recap Emails. Alternative Title: Demonstrating Your Effectiveness to Your Boss"
Jeff Beaumont 