Tag: operations
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Evaluating Your (Nonexistent) Tech Stack
I recently gave a webinar and a follow-up question was “We’ve had CS for a while but now need to take a closer eye at our tech stack. We have a CRM, no one dedicated to CS Ops, and no CSM tool. What do we do?” From there, sit with these considerations: A Project Plan should incorporate at…
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You Are Building a Case Study
“You are building a case study here.” My boss told me this early in my time at GitLab. I’ve turned it over many times since. On the surface it sounds like encouragement. Look closer and it’s a warning. We didn’t hire you to run the playbook you ran somewhere else. We hired you because you…
Jeff Beaumont 