Links

This page feels a bit 1995 to me (because it’s called “Links”), but I couldn’t conceive of a better way to organize many of my top resources. Or rather, I couldn’t think of a better way in the 30 distracted seconds I had.

I’m also not including any of my own material — that would be weird. But head over to my blog for more.

Articles

Leadership

  1. Give Away Your Legos…
  2. Work at Different Management Levels
  3. Let Your Workers Rebel
  4. Distributing Authority
  5. Areas of Responsibility
  6. Questions For Our First 1:1
  7. Management Trinity
  8. Role Power

Customer Success

  1. Everything at Sixteen Ventures
  2. Documentation, Support, and Customer Success

Operations

  1. Many Strategies Fail Because They’re Not Actually Strategies
  2. The Company-Changing Magic of Sales Operations Done Right
  3. Sales Operations
  4. The Value of Customer Success Operations

Hiring

  1. 23 Interview Questions…

SaaS

  1. SaaS Metrics: Benchmarking Your Churn Rates
  2. Measures of Success: SaaS Metrics & Benchmarks Resource Guide
  3. CAC Payback Period:  The Most Misunderstood SaaS Metric

Productivity

  1. The Focus Funnel
  2. OKRs
  3. The Advantage of Being a Little Underemployed

Videos

  1. Motivation
  2. Simon Sinek videos (here are a few, but there are more)
    1. Start with Why
    2. Why Good Leaders Make You Feel Safe
    3. Why Leaders Eat Last
  3. OKRs (John Doerr)
  4. Driving SaaS Success Using Key Metrics (David Skok)

Books

I suspect the question “what’s the ONE book I need to ask?” is a bad one. That implies I have limited time for learning. Articles, podcasts, and Twitter are helpful; however, they are all short form and do not allow for long treatises or thoughts to be experienced. Books take us into far away lands (or big corporations). There’s a difference between reading a book over days or weeks versus a 10 minute article.

So here are a few recommended books, but please use this as a springboard for even more books. There were many I wanted to add. Ping me if you want a recent recommendation!

  1. The Effective Executive, by Peter Drucker
  2. The Four Obsessions of an Extraordinary Executive, by Patrick Lencioni
  3. Essentialism, by Greg McKeown
  4. Never Split the Difference, by Chriss Voss
  5. Outliers, by Malcolm Gladwell
  6. Influence, by Robert Cialdini
  7. Creativity Inc, by Ed Catmull
  8. Customer Success, (multiple authors from Gainsight)
  9. Death by Meeting, by Patrick Lencioni
  10. Execution, by Larry Bossidy and Ram Charan
  11. Getting Naked, by Patrick Lencioni
  12. The Five Dysfunctions of a Team, by Patrick Lencioni
  13. Extreme Ownership, by Jocko Willink
  14. Making Friends and Influencing People, by Dale Carnegie

Podcasts

  1. SaaStr
  2. The Customer Success Podcast
  3. a16z
  4. Akimbo (Seth Godin)
  5. Building a Storybrand with Donald Miller
  6. At The Table with Patrick Lencioni
  7. Lead to Win (Michael Hyatt)
  8. Masters of Scale (Reid Hoffman)
  9. Naval
  10. Sales Leadership Podcast

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