This page feels a bit 1995 to me (because it’s called “Links”), but I couldn’t conceive of a better way to organize many of my top resources. Or rather, I couldn’t think of a better way in the 30 distracted seconds I had.
I’m also not including any of my own material — that would be weird. But head over to my blog for more.
Articles
Leadership
- Give Away Your Legos…
- Work at Different Management Levels
- Let Your Workers Rebel
- Distributing Authority
- Areas of Responsibility
- Questions For Our First 1:1
- Management Trinity
- Role Power
Customer Success
Operations
- Many Strategies Fail Because They’re Not Actually Strategies
- The Company-Changing Magic of Sales Operations Done Right
- Sales Operations
- The Value of Customer Success Operations
Hiring
SaaS
- SaaS Metrics: Benchmarking Your Churn Rates
- Measures of Success: SaaS Metrics & Benchmarks Resource Guide
- CAC Payback Period: The Most Misunderstood SaaS Metric
Productivity
Videos
- Motivation
- Simon Sinek videos (here are a few, but there are more)
- OKRs (John Doerr)
- Driving SaaS Success Using Key Metrics (David Skok)
Books
I suspect the question “what’s the ONE book I need to ask?” is a bad one. That implies I have limited time for learning. Articles, podcasts, and Twitter are helpful; however, they are all short form and do not allow for long treatises or thoughts to be experienced. Books take us into far away lands (or big corporations). There’s a difference between reading a book over days or weeks versus a 10 minute article.
So here are a few recommended books, but please use this as a springboard for even more books. There were many I wanted to add. Ping me if you want a recent recommendation!
- The Effective Executive, by Peter Drucker
- The Four Obsessions of an Extraordinary Executive, by Patrick Lencioni
- Essentialism, by Greg McKeown
- Never Split the Difference, by Chriss Voss
- Outliers, by Malcolm Gladwell
- Influence, by Robert Cialdini
- Creativity Inc, by Ed Catmull
- Customer Success, (multiple authors from Gainsight)
- Death by Meeting, by Patrick Lencioni
- Execution, by Larry Bossidy and Ram Charan
- Getting Naked, by Patrick Lencioni
- The Five Dysfunctions of a Team, by Patrick Lencioni
- Extreme Ownership, by Jocko Willink
- Making Friends and Influencing People, by Dale Carnegie
Podcasts
- SaaStr
- The Customer Success Podcast
- a16z
- Akimbo (Seth Godin)
- Building a Storybrand with Donald Miller
- At The Table with Patrick Lencioni
- Lead to Win (Michael Hyatt)
- Masters of Scale (Reid Hoffman)
- Naval
- Sales Leadership Podcast