Stealing ideas and original ideas

I reread the post Your First Thought Is Rarely Your Best Thought: Lessons on Thinking by Farnam Street and, upon reflection, thought about Lincoln Murphy’s open complaint about how people are stealing his material (you can substitute “Lincoln Murphy” for just about anyone as ideas are stolen or “borrowed" all the time). Aside from the hucksters who do … Continue reading Stealing ideas and original ideas

Dunning Management: Your Rollout Plan to Increase Retention

Dunning Management is an often overlooked aspect of Customer Success. It happens silently.Actually, it’s less of what we’re doingand more of what we’re not doing. We effect change by action and inaction.Where is your churn coming from? What is the breakdown of customers (and their respective dollars): Voluntary churn (requesting to cancel)Involuntary churn (payment method fail)Merchant block (where … Continue reading Dunning Management: Your Rollout Plan to Increase Retention