Jeff Beaumont

Predicting AI Was Not the Problem. Preparing for It Was.

Key distinction: The gap between knowing AI is coming and strategizing for it. We had the roadmap; the risk was not being able to connect the dots. We Had the Roadmap. We Just Didn’t Use It. In 2016, Ajay Agrawal and co-authors published a piece in HBR called The Simple Economics of Machine Intelligence. The core argument was almost disarmingly simple:ContinueContinue reading “Predicting AI Was Not the Problem. Preparing for It Was.”

Being a VP. Moving from doing to transforming

I — along with others — have often wondered “What does it mean to be a VP at a company?” Others have felt the sentiment “That VP is doing director-level work. They are ineffective at their responsibilities.” That last one is especially concerning. But there’s also an oft-missed component of being a great VP. The roleContinueContinue reading “Being a VP. Moving from doing to transforming”

Product Usage Data Strategy (A Nerd’s View)

“We have data gaps preventing us from knowing what our customers are doing. We have some manual workarounds, but we are flying pretty blind.” I hear this all the time. I’ve dealt with it at every startup I’ve ever worked and almost every one I’ve consulted with. In this post, I want to share theContinueContinue reading “Product Usage Data Strategy (A Nerd’s View)”

Evaluating Your (Nonexistent) Tech Stack

I recently gave a webinar and a follow-up question was “We’ve had CS for a while but now need to take a closer eye at our tech stack. We have a CRM, no one dedicated to CS Ops, and no CSM tool. What do we do?” Clean Slate – That’s often a great spot to beContinueContinue reading “Evaluating Your (Nonexistent) Tech Stack”

Proficient CS Ops Begins With Clear Ownership Responsibilities

Fresh eyes: help to see things anew. Sometimes when we are so close to something, we cannot see it for what it is. Or we get so into the details that we can miss what’s important: what does CS Ops actually and and what are their responsibilities? We can’t see the forest from the tr—IContinueContinue reading “Proficient CS Ops Begins With Clear Ownership Responsibilities”