I often forget this is a legitimate question, but all I need to do is talk to people entering SaaS and this is completely revolutionary. This approach does not always work in a non-subscription economy. However, in a subscription economy it’s vital. So here goes. Most everyone understands Customer Success owns Gross Retention. But beyond … Continue reading What is Customer Success Responsible For, Anyway?
Masters of Scale recently interviewed Ariana Huffington. It was a fantastic episode. Ariana made a statement about bad hiring: I can trace back all my hiring mistakes to being tired, which has the impact not just of impairing your cognitive abilities to make the right decisions but also subconsciously of making you want to say, … Continue reading Make haste slowly.
Summer 2017 I read this article by Michael Hyatt entitled 7 Things to Ask When Bad Things Happen. It is a terrific article, and at that time I had the thought, “man, glad everything is going well and I don’t have to use it.” The very next day, one of my managers turned in his … Continue reading Opportunities In The Unexpected
This blog post is a bit different than my typical SaaS, Leadership, and technology topics. I’ll continue writing on those topics but I have a heart for non-profits and the work they do. If you’re working with a non-profit and I’d be honored to hear your story and what they’re all about. Recently I assisted … Continue reading Increasing The Efficiency of Your Not-for-profit
I was at a kid’s birthday party a few months ago and was reading this Tweet (note: it’s a better idea to spend time with other adults at the party instead of on your phone): https://twitter.com/brentbeshore/status/1005514676669542400?s=12 “We’ve looked at around 300 construction-related companies this year and every one of them says the biggest challenge, by … Continue reading Disappearing Jobs
The Harvard Business Review wrote an article a couple years back titled, The Simple Economics of Machine Intelligence. It’s a fascinating piece. Digest it slowly and over several cups of coffee/beer/wine/La Croix/whatever. Changes afoot caused by machine intelligence: Cost of goods and services that rely on prediction will continue to decline. Cheap is good, right? Well, … Continue reading Where is The Future Going, Anyway?
Event to event. Hectic. Fast-paced. Schedule conflicts. Pack it all in. Tired. Running on empty. Resting. Slowing down. Contemplation. Margin. I’ve been thinking a lot about what it means to have margin in my life for the last few months. I’m terrible at having margin in my life — mornings, lunch breaks, late nights, whatever. Margins were … Continue reading Margin