One thing we know in life: you can’t do it on your own. That’s also true in Support. A fascinating tool we use is called Elevio. It’s self-service, built into our system. One problem we had—which many other companies have—is our knowledge base (training materials) is segregated from our website. So to find the answer,ContinueContinue reading “Support Tooling: Elev.io”
Category Archives: Uncategorized
I Took Off A Month
No, I didn’t not work for a month — that’d be silly. I was off social media for a month. Why? Read on. During this time many sensations and emotions came to: “Oh man, this is hilarious. I want to share this with…oh, never mind” “I want to share this funny experience…oh…” “How is so-and-so doing…?” (IContinueContinue reading “I Took Off A Month”
Reflection: After a Long Weekend
Ever go on an evening hike with no stars in sight? You have have every reason to believe you’re walking north-west, but forgot your compass at home and the clouds above enveloped any guiding light. Metaphorically, that’s how the last two months have been. In fact, that’s how much of our lives live out. PausesContinueContinue reading “Reflection: After a Long Weekend”
Simplicity
I’m really good at it. It seems like it happens over and over again. It often comes in the form of an Excel sheet. I can make anything 10x more complex than you need it to be. I will frequently deviate from the plan by adding in so many bells and whistles you’d think IContinueContinue reading “Simplicity”
Closing Remarks and Questions: Customer Support
What do I hope to achieve after writing all this? I hope that I’ll have a greater vision of Support. I hope to better understand the intricacies of Support, while still maintaining the overall goal and desire of what Support should and can achieve. Lastly, I hope that we fulfill our goals of truly serving ourContinueContinue reading “Closing Remarks and Questions: Customer Support”
Jeff Beaumont 