What do I hope to achieve after writing all this?
I hope that I’ll have a greater vision of Support. I hope to better understand the intricacies of Support, while still maintaining the overall goal and desire of what Support should and can achieve. Lastly, I hope that we fulfill our goals of truly serving our customers and modeling real leadership and service, so they would demonstrate that to their clients for the bettering of humanity.
What do I hope for any audience to achieve after writing all this?
I hope we can change FinTech. I want to see this industry changed. To see investing reformed and revitalized; to serve our beloved customers with joy and gratitude; and to model leadership, teaching, and service so they, in turn, would change their clients’ lives.
To teach others the why behind Support and how it is so important: you are leading others. You are leading them to do their job better, to become better with people and communicating, and ultimately becoming leaders to lead others.
To keep learning. Whether books, podcasts, articles, and many other mediums, we must keep growing. The best leaders apply what they are learning; they do not simply read and pass up wisdom, but instill in their lives to be better leaders for their people. Application is key.
What lessons have I taken away during this project?
Giving Away Legos is one. Another is wrestling with the question: “Am I the right person to write this?” Why am I not the right person? Heck, is there even a “right person” for the writing?
Years ago, I found my validation not even in people, but in a title and in a position. That is wrong. Even finding validation in knowledge is wrong. I’m not sure where my validation should come from to write a white paper in customer service for financial technology, but certainly not people, knowledge, title, or position — those are all external and pass away. They are helpful, but if we strive to find validation from people, knowledge, or power, those will always fail us. People will turn on us, we will forget things, and power moves about. Does that mean that our value can come and go freely like the wind? I think not.
So come what may but I should and can still be a thought leader on this topic because I am capable in it, knowledgeable about it, and I know how a company can be run.
So let me remain confident and resolute. Let me be capable. And let people be helped by a series on customer service not because I created dribble and wanted to be have a blog, and certainly not because I am the best, but because I am capable of helping others honing their abilities with helping people. I am competent and experienced in teaching others. That is a strength of mine to be utilized here for the benefit of society and people.
I hope to have confidence in the unchangeable, the immutable. May that be what validates me, not a position, not a title, not bosses, not employees, not anything else in this created world — because we will always find disappointment. And may we all work to educate, admonish, and cheer on one another to better society, to be in community, and to help others. Because, after all, that is what customer service is.
And yes, I did learn to have a greater vision for Support.