Tag Archives: Leadership

Why Am I Invested in Support? Why Am I in Support for the Long Haul?

I believe in a better world. I believe in helping people, whether that’s to maximize their potential (e.g., personal trainer) or as a healing process (e.g., therapy). We live in community and need each other. I need help and you need help. That’s why I love being in Support: to help and be helped byContinueContinue reading “Why Am I Invested in Support? Why Am I in Support for the Long Haul?”

What is Support to You and Me?

In the briefest manner, support exists to help others find the path they need to take for the journey. Put in a more literal sense: achieve results they need. It is to help customers utilize the system for their desired outcome. But what happens when someone is looking for the wrong thing? I reckon it’sContinueContinue reading “What is Support to You and Me?”

Questions to Wrestle With: Why This?

I am writing honestly and candidly about serving the FinTech (Financial Technology) community so they can be better at serving their clients — be the hero to their client. I want to educate advisors on educating their clients. While that sentence is ripe for being interpreted as arrogant, I look at this topic with sincere humility knowingContinueContinue reading “Questions to Wrestle With: Why This?”

Customer Service — The Tome

I’ve spent a long time thinking, contemplating, writing, and re-writing my thoughts and beliefs on Customer Service, at least within a SaaS environment. I will spend the next number of weeks and months sharing my thoughts and considerations on the topic. Customer Service is a very deep, thoughtful topic. There are many pitfalls and joys,ContinueContinue reading “Customer Service — The Tome”

New Location. New Perspective.

We simply moved to a different floor. Same building. Same people. Different outlook on the day. That’s all it took. I saw the day, the work, the responsibilities in a new light. But sometimes we’re not always so fortunate to be thrown off by unpacking, arranging your new desk, and spending too much time decidingContinueContinue reading “New Location. New Perspective.”