Tag: Leadership
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Customer Service — The Tome
I’ve spent a long time thinking, contemplating, writing, and re-writing my thoughts and beliefs on Customer Service, at least within a SaaS environment. I will spend the next number of weeks and months sharing my thoughts and considerations on the topic. Customer Service is a very deep, thoughtful topic. There are many pitfalls and joys,…
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New Location. New Perspective.
We simply moved to a different floor. Same building. Same people. Different outlook on the day. That’s all it took. I saw the day, the work, the responsibilities in a new light. But sometimes we’re not always so fortunate to be thrown off by unpacking, arranging your new desk, and spending too much time deciding…
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Brand New. The Same Old Concept
AirPods. They look great. It’s a fascinating sociological study that something that just began existing can exhibit what has always existed: “I want.” Apple is not alone; this is true of technologies, foods, places, events, and performances. Human behavior fascinates me. New technologies every day, but it’s the same behavioral response. The way we view…
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Meetings
Meetings never look good in the stock photos, do they? How many times have we read an article that said “meetings suck”? Or “screw meetings”? Sure, there’s plenty of reason to have hatred of certain meetings — that is, bad meetings. But meetings, used and designed well, can be an amazing facet to organizational theory and life. Do…
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Goldilocks And The Three HR Adages
what follows is a fictional tale in reflecting upon the Hire Fast, Fire Fast and Hire Slow, Fire Fast debate Once upon a time, Goldilocks found herself managing a SaaS startup creating innovative means to keep thick, well forested areas untouched (if that were not so, then there would be no three bears story later…
Jeff Beaumont 