Category: Uncategorized
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Proficient CS Ops Begins With Clear Ownership Responsibilities
Fresh eyes: help to see things anew. Sometimes when we are so close to something, we cannot see it for what it is. Or we get so into the details that we can miss what’s important: what does CS Ops actually do and what are their responsibilities? We can’t see the forest from the tr—I…
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What Is Strategy? A Practitioner’s Answer
The word “Strategy” appears in almost every planning deck I’ve ever seen. To borrow from The Princess Bride: “You keep using that word. I do not think it means what you think it means.” Most of the time, it means goals. “Our strategy is to grow NRR to 120%.” That’s a target. “Our strategy is…
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You Are Building a Case Study
“You are building a case study here.” My boss told me this early in my time at GitLab. I’ve turned it over many times since. On the surface it sounds like encouragement. Look closer and it’s a warning. We didn’t hire you to run the playbook you ran somewhere else. We hired you because you…
Jeff Beaumont 