In order to lay any foundation, clarity must be deeply rooted. In the case of Support, these attributes must all be clearly outlined. This will impact—improve or stunt—communication, growth, and cohesion of the team. These are questions we all must wrestle with. Below are just a smattering of questions and thoughts all great teams workContinue reading "Establishing Clarity of Support"
What is Support Not?
Odd way of phrasing it, I know. While it’s helpful to know what Support is, it’s also helpful to know what it is not. This may feel a little dark — but stay with me because I believe it’s worth it. Whatever you do in life, remember that we follow, obey, seek after, or idolize something orContinue reading "What is Support Not?"
The Contentment Paradox
In startups, it’s completely natural — and expected — to push ourselves to achieve more, to do more, to set stretch goals. It’s because we set the bar so high, that we, as humanity, accomplish much (we are all A-Players, after all!). It’s a true wonder and marvel for us as people. Yet at the same time this easilyContinue reading "The Contentment Paradox"
The Socratic Method
Socrates, 5th century B.C. Greek philosopherFor any leader, I believe it’s a necessary to see yourself as the guide and not the central figure — this is a vital aspect to the health of the organization! To view yourself as a tutor or guide is a high calling; it’s Socrates asking questions to elicit understanding. The focusContinue reading "The Socratic Method"
What does Support look like?
Continuing on our journey through Customer Service, we now move from the section on questions to wrestle through, over to the undergirding philosophy. I love this part. Aristotle, brilliant Greek philosopher from the 4th century B.C.Support will look like someone who is willing to lead, willing to bear the good and bad news, but ultimately whoContinue reading "What does Support look like?"
Jeff Beaumont 