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What is the Long term Impact of Great vs. Good Support?
While we linguistically know “Great” is better than “Good and we believe we ought to pursue it, is that really the best course? What if there were cases where seeking “Good support” is the way the business needs to go? For example, what if the business is designed with a very slim Support budget? You…
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Establishing Clarity of Support
In order to lay any foundation, clarity must be deeply rooted. In the case of Support, these attributes must all be clearly outlined. This will impact—improve or stunt—communication, growth, and cohesion of the team. These are questions we all must wrestle with. Below are just a smattering of questions and thoughts all great teams work…
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What is Support Not?
Odd way of phrasing it, I know. While it’s helpful to know what Support is, it’s also helpful to know what it is not. This may feel a little dark — but stay with me because I believe it’s worth it. Whatever you do in life, remember that we follow, obey, seek after, or idolize something or…
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The Contentment Paradox
In startups, it’s completely natural — and expected — to push ourselves to achieve more, to do more, to set stretch goals. It’s because we set the bar so high, that we, as humanity, accomplish much (we are all A-Players, after all!). It’s a true wonder and marvel for us as people. Yet at the same time this easily…
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The Socratic Method
Socrates, 5th century B.C. Greek philosopher For any leader, I believe it’s a necessary to see yourself as the guide and not the central figure — this is a vital aspect to the health of the organization! To view yourself as a tutor or guide is a high calling; it’s Socrates asking questions to elicit understanding. The…
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Jeff Beaumont 