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Customer Service — The Tome
I’ve spent a long time thinking, contemplating, writing, and re-writing my thoughts and beliefs on Customer Service, at least within a SaaS environment. I will spend the next number of weeks and months sharing my thoughts and considerations on the topic. Customer Service is a very deep, thoughtful topic. There are many pitfalls and joys,…
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New Location. New Perspective.
We simply moved to a different floor. Same building. Same people. Different outlook on the day. That’s all it took. I saw the day, the work, the responsibilities in a new light. But sometimes we’re not always so fortunate to be thrown off by unpacking, arranging your new desk, and spending too much time deciding…
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Implications of SaaSifying Our Budgets
The concept of moving from transactional purchases to subscriptions is fascinating. From how we think about customers, to how we serve them (Customer Success), and how we continue to perceive the value over the course of time. There’s a lot going on here. But, from a personal budget standpoint, as this transition takes place, it…
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Brand New. The Same Old Concept
AirPods. They look great. It’s a fascinating sociological study that something that just began existing can exhibit what has always existed: “I want.” Apple is not alone; this is true of technologies, foods, places, events, and performances. Human behavior fascinates me. New technologies every day, but it’s the same behavioral response. The way we view…
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Meetings
Meetings never look good in the stock photos, do they? How many times have we read an article that said “meetings suck”? Or “screw meetings”? Sure, there’s plenty of reason to have hatred of certain meetings — that is, bad meetings. But meetings, used and designed well, can be an amazing facet to organizational theory and life. Do…
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Jeff Beaumont 