I recently gave a webinar and a follow-up question was “We’ve had CS for a while but now need to take a closer eye at our tech stack. We have a CRM, no one dedicated to CS Ops, and no CSM tool. What do we do?” Clean Slate – That’s often a great spot to beContinueContinue reading “Evaluating Your (Nonexistent) Tech Stack”
Tag Archives: Productivity
Reflection: After a Long Weekend
Ever go on an evening hike with no stars in sight? You have have every reason to believe you’re walking north-west, but forgot your compass at home and the clouds above enveloped any guiding light. Metaphorically, that’s how the last two months have been. In fact, that’s how much of our lives live out. PausesContinueContinue reading “Reflection: After a Long Weekend”
Meetings
Meetings never look good in the stock photos, do they?How many times have we read an article that said “meetings suck”? Or “screw meetings”? Sure, there’s plenty of reason to have hatred of certain meetings — that is, bad meetings. But meetings, used and designed well, can be an amazing facet to organizational theory and life. Do youContinueContinue reading “Meetings”
Reflect
Slow down. Think. That used to come easy to me. Now we pride ourselves on having a million excuses — all legitimate. I need to work late on that front yard project. I simply must clean the house because I promised so-and-so they could come over for a multi-course dinner. Let me work a little more onContinueContinue reading “Reflect”
New Years Resolutions
Resolutions are great — they bring fulfillment and completion. To resolve something means I just read the very last page of the book — and feel satisfied. But I’ve never been a big New Years Resolution fan. I’ve likely set 2–3 goals in the last 5–10 years. I agree: pretty pathetic. Though since I enter this annual reflection onContinueContinue reading “New Years Resolutions”
Jeff Beaumont 