Odd way of phrasing it, I know. While it’s helpful to know what Support is, it’s also helpful to know what it is not. This may feel a little dark — but stay with me because I believe it’s worth it. Whatever you do in life, remember that we follow, obey, seek after, or idolize something orContinueContinue reading “What is Support Not?”
Tag Archives: Leadership
The Contentment Paradox
In startups, it’s completely natural — and expected — to push ourselves to achieve more, to do more, to set stretch goals. It’s because we set the bar so high, that we, as humanity, accomplish much (we are all A-Players, after all!). It’s a true wonder and marvel for us as people. Yet at the same time this easilyContinueContinue reading “The Contentment Paradox”
The Socratic Method
Socrates, 5th century B.C. Greek philosopherFor any leader, I believe it’s a necessary to see yourself as the guide and not the central figure — this is a vital aspect to the health of the organization! To view yourself as a tutor or guide is a high calling; it’s Socrates asking questions to elicit understanding. The focusContinueContinue reading “The Socratic Method”
What does Support look like?
Continuing on our journey through Customer Service, we now move from the section on questions to wrestle through, over to the undergirding philosophy. I love this part. Aristotle, brilliant Greek philosopher from the 4th century B.C.Support will look like someone who is willing to lead, willing to bear the good and bad news, but ultimately whoContinueContinue reading “What does Support look like?”
Why Do We Think We Can Teach About Support?
We are revolutionizing Support within FinTech. Our goal is not merely to build an outstanding product that truly serves advisors and their clients, but to serve by identifying and demonstrating true excellence in an area historically overwhelmed and under-resourced. I get joy of reading many messages of raving fans of ours. I don’t say thatContinueContinue reading “Why Do We Think We Can Teach About Support?”
Jeff Beaumont 