Predictive, Gen, Agentic AI – Reflections on Intelligence

Years ago, I read the Harvard Business Review article titled The Simple Economics of Machine Intelligence and I wrote a Customer Success-oriented post called Where is The Future Going, Anyway? (For your sake, read the HBR article) The HBR article is dated 2016 — well before AI has become as mainstream in advertisement, daily adoption,ContinueContinue reading “Predictive, Gen, Agentic AI – Reflections on Intelligence”

Being a VP. Moving from doing to transforming

I — along with others — have often wondered “What does it mean to be a VP at a company?” Others have felt the sentiment “That VP is doing director-level work. They are ineffective at their responsibilities.” That last one is especially concerning. But there’s also an oft-missed component of being a great VP. The roleContinueContinue reading “Being a VP. Moving from doing to transforming”

Storytelling

I find the art of storytelling fascinating. That you can spellbound people with a narrative is fascinating to me. But, also, someone can write a story so bad not only does it not make sense, the sentences run long (like this one), seem fragmented, disjointed, meandering, and poorly constructed that you simply want to dropContinueContinue reading “Storytelling”

Lots of Time Spent Pruning

I feel like this winter there’s been a lot of pruning that’s been happening. I hope that means this summer much fruit will come. It would feel like a waste if I didn’t see much fruit from all the piercing and slicing pruning. Yet I’ve wrestled with this question for the past four weeks: isContinueContinue reading “Lots of Time Spent Pruning”