Years ago, I read the Harvard Business Review article titled The Simple Economics of Machine Intelligence and I wrote a Customer Success-oriented post called Where is The Future Going, Anyway? (For your sake, read the HBR article) The HBR article is dated 2016 — well before AI has become as mainstream in advertisement, daily adoption,ContinueContinue reading “Predictive, Gen, Agentic AI – Reflections on Intelligence”
Tag Archives: Technology
Evaluating Your (Nonexistent) Tech Stack
I recently gave a webinar and a follow-up question was “We’ve had CS for a while but now need to take a closer eye at our tech stack. We have a CRM, no one dedicated to CS Ops, and no CSM tool. What do we do?” Clean Slate – That’s often a great spot to beContinueContinue reading “Evaluating Your (Nonexistent) Tech Stack”
Disappearing Jobs
I was at a kid’s birthday party a few months ago and was reading this Tweet (note: it’s a better idea to spend time with other adults at the party instead of on your phone): https://twitter.com/brentbeshore/status/1005514676669542400?s=12 “We’ve looked at around 300 construction-related companies this year and every one of them says the biggest challenge, byContinueContinue reading “Disappearing Jobs”
Jeff Beaumont 