The more time I spend with AI, the more impressed I become. Recently, it helped me write a preliminary report for an economic impact study and map several internal workflows to identify service level gaps. Also, I used AI to analyze a systemic drinking water shortage problem where I live in West Africa. I hadContinueContinue reading “AI Rewards Thinkers and Replaces The Rest”
Tag Archives: Technology
Don’t out think AI. Out human AI.
Ironically, an AI generated image to prove the point: where can we add value? As AI capabilities rapidly close the gap on what only humans could do, I leaned on these insights from Toni Cowan-Brown and Benedict Evans on *Another Podcast* to guide my thinking. Give it a listen: AI and SaaS. “I hadn’t thought ofContinueContinue reading “Don’t out think AI. Out human AI.”
Predicting AI Was Not the Problem. Preparing for It Was.
Key distinction: The gap between knowing AI is coming and strategizing for it. We had the roadmap; the risk was not being able to connect the dots. We Had the Roadmap. We Just Didn’t Use It. In 2016, Ajay Agrawal and co-authors published a piece in HBR called The Simple Economics of Machine Intelligence. The core argument was almost disarmingly simple:ContinueContinue reading “Predicting AI Was Not the Problem. Preparing for It Was.”
Evaluating Your (Nonexistent) Tech Stack
I recently gave a webinar and a follow-up question was “We’ve had CS for a while but now need to take a closer eye at our tech stack. We have a CRM, no one dedicated to CS Ops, and no CSM tool. What do we do?” Clean Slate – That’s often a great spot to beContinueContinue reading “Evaluating Your (Nonexistent) Tech Stack”
Disappearing Jobs
I was at a kid’s birthday party a few months ago and was reading this Tweet (note: it’s a better idea to spend time with other adults at the party instead of on your phone): https://twitter.com/brentbeshore/status/1005514676669542400?s=12 “We’ve looked at around 300 construction-related companies this year and every one of them says the biggest challenge, byContinueContinue reading “Disappearing Jobs”
Jeff Beaumont 