Tag: SaaS
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What is the Long term Impact of Great vs. Good Support?
While we linguistically know “Great” is better than “Good and we believe we ought to pursue it, is that really the best course? What if there were cases where seeking “Good support” is the way the business needs to go? For example, what if the business is designed with a very slim Support budget? You…
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Establishing Clarity of Support
In order to lay any foundation, clarity must be deeply rooted. In the case of Support, these attributes must all be clearly outlined. This will impact—improve or stunt—communication, growth, and cohesion of the team. These are questions we all must wrestle with. Below are just a smattering of questions and thoughts all great teams work…
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Shelfware and Integrated Supply Chains
Shelfware I was listening to the SaaStr podcast (episode 039 with Cindy Padnos) and they brought up the history of SaaS companies over the past two decades. Cindy references Shelfware as the concept of acquiring software (e.g., on a disc) that simply sits on the shelf and rarely or never used. That’s terrible. The buyer…
Jeff Beaumont 