Category: Leadership & Strategy
-
Simplicity
I’m really good at it. It seems like it happens over and over again. It often comes in the form of an Excel sheet. I can make anything 10x more complex than you need it to be. I will frequently deviate from the plan by adding in so many bells and whistles you’d think I…
-
Networking: create something new?
Adam Grant recently wrote a piece about how we think about networking — and how we’ve got it wrong. The full article is here. If we need a reason to believe this, consider Dale Carnegie’s masterpiece How To Win Friends And Influence People. What’s his main point? Think about it from their perspective. We are human. We…
-
Inter-team communication? What does that look like?
Inter-team communication (communicating with other teams within the organization) is beyond vital. With Support typically being the main customer-facing team, it’s really draining and difficult to make sure all lines of communication are open at all times in all ways with everyone. Since many teams and companies work remote (this includes those of us with…
-
Intra-team communication? What Does That Look Like?
Intra-team (meaning within your own, specific group) can look a hundred different ways. We use Slack, email, phone, Highfive, and, oh, yes: age-old face to face. There are various mediums and reasons, such as remote teammates, when we’re out of the office, etc. But no matter the medium or how, the why and what are…
-
Managing Resources
Who manages the resources? Coaches? Customer Success? Support? Product? Marketing? Combo plate? Endless possibilities! Remember: the person or group responsible for resources must also have their butt on the line regarding churn and feel the pain of customers when they don’t “get” your app, your documentation, and vent to you about their frustrations. If the…
Jeff Beaumont 