I've followed the practice of sending my boss a weekly recap email every Friday since 2016. I still do it because it is so valuable. Sending your boss a weekly snapshot does many things for you: Status updates help your boss know your progress — curtails micro-management as your boss knows your projects and statusContinue reading "Friday Recap Emails. Alternative Title: Demonstrating Your Effectiveness to Your Boss"

I had the honor of sharing many of our learnings (bumps and bruises, especially!) on our Customer Health Scoring approach. Here is the recording (45 minutes including Q&A).

I was introduced to the book Good Strategy, Bad Strategy through Dave Kellogg in his book review. Before this, "strategy" was a term once used to sound smart, to appear capable, and to act confidently. I believe it still is. So when I came across the book, I devoured it and re-read sections (unusual for me).  Below is what I'veContinue reading "What is Strategy? Examples In Customer Success"

"Safety third". Sorry, what?! Mike Rowe, from Dirty Jobs, popularized the Safety Third concept. Eye-catching, right? Who will argue safety is anything but first?  In a conversation with a mentor, I was challenged to consider ways to be a better (people) leader. I wanted to improve: Giving people autonomy and holding those accountable Being more human and moreContinue reading "Results-Second Leadership"

Self-reflection is a difficult skill. If you're struggling with an honest reflection of your (work) life, start here: fire yourself. Seriously, act as if you just fired yourself from your role. Now what do you do? In 2016 I listened to a podcast episode titled Fire Yourself. It changed my perspective. The key difference was I couldContinue reading "Fire Yourself — a multi-year process of self-renewal"