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Friday Recap Emails. Alternative Title: Demonstrating Your Effectiveness to Your Boss
I’ve followed the practice of sending my boss a weekly recap email every Friday since 2016. I still do it because it is so valuable. Sending your boss a weekly snapshot does many things for you: There are many more benefits. Let’s jump into the email structure now. It sounds like a lot. The email…
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Gainsight Pulse 2023 – Customer Health Scoring
I had the honor of sharing many of our learnings (bumps and bruises, especially!) on our Customer Health Scoring approach. Here is the recording (45 minutes including Q&A).
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What is Strategy? Examples In Customer Success
I was introduced to the book Good Strategy, Bad Strategy through Dave Kellogg in his book review. Before this, “strategy” was a term once used to sound smart, to appear capable, and to act confidently. I believe it still is. So when I came across the book, I devoured it and re-read sections (unusual for me). Below is what I’ve…
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Results-Second Leadership
“Safety third”. Sorry, what?! Mike Rowe, from Dirty Jobs, popularized the Safety Third concept. Eye-catching, right? Who will argue safety is anything but first? In a conversation with a mentor, I was challenged to consider ways to be a better (people) leader. I wanted to improve: In talking through these concepts he, again, challenged my thinking on what…
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Fire Yourself — a multi-year process of self-renewal
Self-reflection is a difficult skill. If you’re struggling with an honest reflection of your (work) life, start here: fire yourself. Seriously, act as if you just fired yourself from your role. Now what do you do? In 2016 I listened to a podcast episode titled Fire Yourself. It changed my perspective. The key difference was I could…
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Jeff Beaumont 