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Jeff Beaumont

GTM Systems Architect | Ops Leader


  • October 7, 2019

    Builder and Maintainer: Pitfalls of Handing Off The Baton

    If you make statements like: “I’d lose interest in simply keeping things moving. I’d get bored.” You’re a builder. Alternatively, perhaps you don’t enjoy “that level of risk.” You desire to work in an established company or team with plenty of structure, doing something a tad safer — there’s nothing wrong with this — you’re…

  • September 24, 2019

    High Functioning Teams: Bland and Boring Management

    From reading articles celebrating company cultures, reading various “perks” in job descriptions, and seeing how companies cite foosball tables less and less, it seems like we’re making progress on creating genuinely effective teams. Harvard Business Review came out with an article in 2016 called The Neuroscience of Trust. In it, the author states perks are…

  • September 13, 2019

    Grace For First Impressions

    “Nope, that one has a spelling error.” “That one just doesn’t look great.” “Really? Two spelling/grammar errors?” Scanning resumes is difficult.  Scanning through several hundred in an afternoon can be a headache, especially when you’re already behind on other projects. Our brains seek shortcuts. How can I quickly cut out 90% of these resumes and…

  • September 3, 2019

    Active vs. Passive: Wording Matters

    For many, passive attitudes are a heck of a lot easier. Avoid stirring the pot. Refrain from creating conflict. Allow the other person to make up their own mind on their own time.  Confusion is created. Goals become unclear. In fact, these sentences are written in the passive voice! We sometimes don’t even realize when…

  • August 27, 2019

    Distinguishing Support, Customer Success, and Customer Onboarding

    This article is a work in progress. I was sharing this with several people so I figured I might as well make it public. Customer Support, Customer Success, Customer Onboarding, and Customer Experience are often conflated terms. For one company, it’s the same thing. In another company, it’s different. I may use “Customer Success,” and…

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