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Bored by Simple. Infatuated by Complexity
Humanity’s perception: Complexity > Simplicity We are bored with the known; we seek to expand. We think there must be more than what is. We create mountains out of mole hills. Instead of targeting simple, we complicate. We overarchitect. We see a giant “to do” list in order to accomplish even the smallest of tasks.…
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Introducing Inefficiencies
Have you ever thought of putting any inefficiencies into your schedule? You know, ways of slowing yourself down or making yourself slightly less productive? Of course you haven’t. That’s ridiculous! Why would we want to be less productive? The funny thing is we do this all the time. If you have an Apple Watch, that…
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Continuity
One of the most important—and overlooked—aspects of onboarding customers is not necessarily the onboarding itself, but it is the sales and marketing teams’ and agenda to set up the implementation for success. If you’re a Customer-facing leader and don’t have a great relationship with sales and marketing or input over this processes, you are doing…
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The Journey Begins
Thanks for joining me! Good company in a journey makes the way seem shorter. — Izaak Walton
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Should Support/Success Have a Commit?
SaaStr has a good question for when your VP of sales has a sales commit…so, then, shouldn’t your VP of marketing have a lead commit? http://www.saastr.com/your-vp-sales-has-a-sales-quota-your-vp-marketing-needs-a-lead-quota-period Let’s think about this from the perspective of Support and Customer Success. Should we, in our respective teams and departments, have a commit? We can argue there’s a commit…
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Jeff Beaumont 