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Finding what you love can come in many many ways.
For example, you might need to broaden your thinking a bit on what you would actually love to do because your current view of life is too constricting. For example, are you open to new and old hobbies like flying a kite, reading ancient Roman history, picking up the shamisen (three stringed Japanese “guitar”)? What…
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Expectations
Expectations are great except when they’re not. How do you understand how good you’re doing if you don’t have expectations and goals? On the flip side, what if you consistently miss those expectations? Does that mean you’re a failure? What if it’s because you had too high of expectations? How do you know which is…
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Customer Success: Aligned Goals, Not Altruism
(I’ve written and re-written this one for the past three months. It’s taken me long enough.) I’m attracted to a good story. I’m a sucker for them, really. One oft-repeated story is that Customer Success is altruistic, and has little-to-no self-centeredness. Like anything else in life, there’s a kernel of truth in that which budded…
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Support Tooling: Elev.io
One thing we know in life: you can’t do it on your own. That’s also true in Support. A fascinating tool we use is called Elevio. It’s self-service, built into our system. One problem we had—which many other companies have—is our knowledge base (training materials) is segregated from our website. So to find the answer,…
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I Took Off A Month
No, I didn’t not work for a month — that’d be silly. I was off social media for a month. Why? Read on. During this time many sensations and emotions came to: “Oh man, this is hilarious. I want to share this with…oh, never mind” “I want to share this funny experience…oh…” “How is so-and-so doing…?” (I…
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Jeff Beaumont 