Category: Finance Operations
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Building a Finance Approval System From Scratch
We Built a System So We Wouldn’t Fly Blind Anymore. In late 2023, we identified a problem with how our finance team processed expense reimbursements, cash advances, and petty cash requests. The process worked… most of the time. But it was tenuous. Approvals happened in email, which meant requests sometimes got lost, went to the…
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Dunning Management: Your Rollout Plan to Increase Retention
Dunning Management is an often overlooked aspect of Customer Success. It happens silently.Actually, it’s less of what we’re doingand more of what we’re not doing. We effect change by action and inaction.Where is your churn coming from? What is the breakdown of customers (and their respective dollars): Voluntary churn (requesting to cancel) Involuntary churn (payment method fail) Merchant…
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Reflections on Robinhood’s checking & savings fiasco
We in fintech often confuse Type 1 vs 2 decisions—reversible/not reversible. Robinhood reversed it, yes, but at high cost. As great as tech is, disrupting existing systems first requires wading through minutiae of regs + history. It’s truly amazing to be part of companies and watch other companies move fast and do incredible things. And…
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Increasing The Efficiency of Your Not-for-profit
This blog post is a bit different than my typical SaaS, Leadership, and technology topics. I’ll continue writing on those topics but I have a heart for non-profits and the work they do. If you’re working with a non-profit and I’d be honored to hear your story and what they’re all about. Recently I assisted…
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Implications of SaaSifying Our Budgets
The concept of moving from transactional purchases to subscriptions is fascinating. From how we think about customers, to how we serve them (Customer Success), and how we continue to perceive the value over the course of time. There’s a lot going on here. But, from a personal budget standpoint, as this transition takes place, it…
Jeff Beaumont 