Category: Customer Success
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Framing Metrics in Terms of the Customer’s Success
What analytics and metrics ought we use? There are so many who have written in this area that I wouldn’t add much from a technical aspect. And that’s okay. I can stand on the shoulders of those who’ve come before me. Let’s start with a question: “if I were on stage in front of my…
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Resource For Your Customers
Where I believe freedom is the best for your teammates, I’m not convinced the same logic can be applied to customers. Many times it is certainly true, but one big difference is that customers want to get in, learn what they need, and get on their way. That’s true of all humans, but we as…
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World Class Service
I got my wish. To many out there this will sound ridiculous, but to me: giddy with joy. I got to listen to Horst Schulze speak. The former president of Ritz Carlton. In my role at Riskalyze, I’ve much to learn. There are so many areas I want to push beyond what is accepted and…
Jeff Beaumont 