Self Promotion
Here are a few resources where I’ve been interviewed or have contributed. And yes, a shameless plug.
- Gainsight Pulse presentation: Establishing, Refining, and Evaluating Your Customer Health Framework (May 2023)
- CS100 Summit: Elevating Success: Leveraging Customer Operations in Challenging Times (Sept 2023; no recording)
- Gainsight Pulse presentation: Digital and Scale Are Not Just For the Longtail (2022)
- Podcast – Syncari The Customer 360 Conundrum: Everyone Wants What No One Has
- Podcast – The Digital Customer Success Podcast: Building Effective Scorecards
- Podcast – NiceReply: Energizing Customer Experience with Success Ops at GitLab (Apple download)
- Podcast – Hey Salespeople: Proving Your Value With Jeff Beaumont (Apple download)
- Podcast – ‘Nuffsaid: GitLab’s Jeff Beaumont on How CS Ops Drives Net Retention (Apple download)
- Article: Issue #85: 3 Ways GitLab’s CS Ops Team Drives Retention
- Article: CS Ops is the 2.0 Leader’s Secret Weapon
Jeff Beaumont 